Konbini Help Please

I went inside with Jonathan’s & Ami’s address written in Japanese on a piece of paper. The whole store got involved in trying to locate their house. ( by the way all along I was in the same block pretty much!!!, says something about the Tokyo address and street system De couldn’t decipher and locate the address that was less than 100 meters away ha ha).
I tried my best to explain, to the kind and helpful clerks, that maybe I could use their phone and call them, because the public phone outside wasn’t working.
The language barrier was somehow immense that evening, but yes after about 20 minutes the woman had the same idea and called them. Jonathan came to my rescue!